Refund and Returns Policy
Returns
Due to the nature of our products (research peptides and chemicals), we are unable to accept returns on opened or used items. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Refunds
Refunds will be issued for:
- Items damaged during shipping (photographic evidence required)
- Incorrect items sent
- Orders cancelled before dispatch
Refunds are processed back to your original payment method within 5-10 business days of approval.
Shipping Issues
If your order has not arrived within the expected delivery timeframe, please contact us at contact@slatepeptides.au and we will investigate with our shipping provider.
Contact
For all returns and refund enquiries, email contact@slatepeptides.au with your order number.